Can I get a refund if I back out after payment?
No, all payments are non-refundable.
Last updated: February 08, 2026 08:14
What happens if I don't fill out the survey?
If you ignore the survey 3 times after it has been sent, your order will be cancelled, and no refund will be given.
Last updated: February 08, 2026 08:15
I recently moved and need to change my shipping address.
Not a problem! If you need to change your address while products are in production, you can do so. I will give you 48 hours before locking your order.
Last updated: February 08, 2026 08:21
What happens if people don't pay?
If people do not make their payments or their cards decline, any unlocked goals that are not met will be relocked, with the exception of the main goal.
Last updated: February 08, 2026 08:23
Am I charged for VATs upfront?
No. Your payment is strictly for your items and the shipping. You will pay VAT and taxes once the item reaches your country. The Backerkit Campaign highlights this as the procedure for this particular campaign.
Last updated: February 08, 2026 08:25
How can I get in touch with you?
You can email me at [email protected]
Last updated: February 12, 2026 16:08
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.